Privacy Policy

Introduction

At DeployStaff, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada. DeployStaff provides AI agent deployment and staffing automation services to businesses across Canada and beyond. This policy applies to all users of our platform, website, and related services available at deploystaff.io.

What Information We Collect

We may collect a variety of personal and business-related information, including but not limited to:

• Contact information (such as your name, email address, and phone number)
• Business details (such as your company name, industry, and business address)
• Login credentials and data about your use of our platform and deployed AI agents
• Communications you send us via support, onboarding, or feedback channels
• Billing and payment information
• Call logs, transcripts, and interaction data generated through your deployed AI agents
• Technical data such as your IP address, browser type, device information, and how you interact with our website and services

How We Use Your Information

Your information may be used for the following purposes:

• To deploy, operate, and improve your AI agents and our platform services
• To communicate with you about your account, onboarding, support, updates, and service changes
• To manage billing, payments, and subscriptions
• To monitor platform performance and improve AI agent functionality through usage analytics
• To detect and prevent fraud, misuse, or unauthorized access
• To comply with legal or regulatory requirements

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, understand usage patterns, and improve our site functionality. You can control cookie settings through your browser at any time.

International Data Transfers

Our services rely on third-party platforms — including GoHighLevel, VAPI, and cloud infrastructure providers — whose servers may be located in the United States or other jurisdictions. As a result, some of your data may be transferred to or stored outside of Canada. While these providers implement robust security measures, your information may be subject to the laws and lawful access requirements of the jurisdiction in which it is stored.

By using our services, you consent to the transfer and storage of your personal information outside of Canada.

Data Sharing

We do not sell or rent your personal data. Your information may only be shared:

• With third-party service providers under contract, for the purpose of delivering our AI staffing and agent deployment services
• When required by law or court order
• To protect our legal rights or those of our clients
• With your explicit consent

Your Rights Under PIPEDA

You have the following rights regarding your personal information:

• To request access to your personal data
• To request corrections to inaccurate or outdated information
• To withdraw consent for specific uses, where applicable
• To request deletion of your data, subject to any legal obligations
• To request a copy of your data in a portable format (where applicable)
• To file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at [email protected].

Security Measures

We use a combination of administrative, physical, and technical safeguards to protect your data. These include secure data storage, encrypted connections, and access restrictions applied across our platform and integrated tools. Although we take reasonable measures to protect your information, no system is completely secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and report the incident to the appropriate privacy authorities.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it immediately.

Third-Party Service Providers

We work with trusted third-party service providers who assist in delivering our technology, including infrastructure, AI voice and messaging, and analytics. These providers are contractually obligated to maintain high standards of data security and comply with privacy laws equivalent to Canadian regulations.

Examples include:

• Data hosting (e.g. Amazon Web Services, Google Cloud)
• AI voice and messaging infrastructure (e.g. VAPI, Twilio, LeadConnector)
• CRM and automation platforms (e.g. GoHighLevel)
• AI model providers (e.g. Anthropic, OpenAI)

Data Retention and Deletion

We only retain personal information for as long as necessary to deliver our services and support our clients' operations. Inactive customer data is automatically purged or anonymized after 24 months unless otherwise required for legal or regulatory reasons.

Clients may request deletion of their data at any time. We will fulfill verified deletion requests within 30 days, unless the data is required for ongoing business purposes or legal obligations.

Access to Personal Information

Individuals have the right to access and request corrections to their personal information held within the DeployStaff system. If you would like to know what information we hold about you, or if you believe any details are inaccurate, please email: [email protected]

We will respond to all verified access or correction requests within 30 calendar days.

How to Challenge Compliance or Submit a Complaint

If you have questions, concerns, or wish to challenge our compliance with PIPEDA, you can contact us directly at [email protected]. If your concern remains unresolved, you may escalate it to the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

Contact

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

Email: [email protected]
Website: deploystaff.io